Privacy Policy for Untangled VR Game
Effective Date: 21st December 2024
Last Updated: 30th June 2025
We at Rigged Games (“Rigged Games,” “we,” “our,” or “us”) value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your information is collected, used, and shared when you access and use our virtual reality game, Untangled (the "Game"), and any related services (collectively referred to as the "Services"). This policy specifically relates to Untangled and any associated game services, including logging in via PlayFab, interactions within the game, and the use of third-party features like the LIV Creator Kit (LCK).
By using the Game and the Services, you agree to the collection and use of your information as outlined in this Privacy Policy.
Information We Collect
- Meta Username: Collected to identify and authenticate users, personalize your experience, and link you to your account.
- IP Address: Collected via PlayFab for authentication and logging, used to ensure secure and reliable access to the Game.
- Hardware ID: Collected during PlayFab login to tie gameplay data to your specific device, improving security and performance.
- LIV Creator Kit (LCK) Data: If you use LCK features, information such as app and device metadata, usage trends, and diagnostic logs may be collected. This may include VR headset model, game version, general location (e.g., city), crash reports, and developer name.
How We Use Your Information
- User Authentication: To securely log you in using PlayFab.
- Game Functionality: To manage in-game progress, achievements, and core features.
- LCK Functionality: To enable recording and sharing features while analyzing diagnostic and trend data to enhance user experience.
- Security: To monitor for threats and protect your account from unauthorized access.
- Improvements and Analytics: To analyze trends and improve performance.
Sharing Your Information
- With Service Providers: Including PlayFab and LIV, to manage authentication, data storage, and core functionality. These providers are contractually obligated to protect your data.
- Legal Requirements: If required by law or necessary to protect our rights, enforce terms, or prevent fraud.
LIV Creator Kit (LCK) Privacy Practices
- Data Collection: LCK may collect user-generated content (recordings that include your image or voice if shared), VR headset model, game version, developer name, general city location, crash logs, and device identifiers not tied to your real identity.
- Data Usage: To improve functionality, support user feedback, monitor issues, and prevent abuse or violations.
- Data Sharing: With affiliates, service providers, or legal authorities as required. Anonymized, aggregated data may be shared with developers and partners.
- Security: Administrative, technical, and physical safeguards are in place to protect your data.
- User Rights: Contact LIV at privacy@liv.tv to exercise your data rights or report concerns.
Data Retention and Deletion Rights
We retain your personal information only as long as necessary to provide the Services or as required by law. Specifically:
- Meta Username, IP Address, and Hardware ID are deleted within 120 days of:
- A deletion request;
- Your account being deleted or becoming inactive;
- The data no longer being necessary to provide the Game or related Services;
- Legal obligation or platform request (e.g., Meta).
- LCK-related data is retained per LIV's internal policies and deleted or anonymized when no longer necessary.
We do not retain personal data longer than necessary to provide the requested services. If data is no longer needed for this purpose, we will delete or anonymize it accordingly.
To request deletion of your personal data, please contact us at riggedingame@gmail.com. We will coordinate with our service providers, including PlayFab and LIV, to fulfill your deletion request within the required timeframe.
Security
We implement reasonable safeguards to protect your personal data from unauthorized access, use, or disclosure. PlayFab and LIV independently manage their own data security in accordance with their privacy practices:
Contact Us
Rigged Games
Email: riggedingame@gmail.com
Thank you for playing Untangled. Your privacy is important to us, and we are committed to safeguarding your information while delivering an engaging gaming experience.