Privacy Policy for Untangled VR Game
Effective Date: 21st December 2024
Last Updated: 29th October 2026
We at Rigged Games (“Rigged Games,” “we,” “our,” or “us”) value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your information is collected, used, and shared when you access and use our virtual reality game, Untangled (the "Game"), and any related services (collectively referred to as the "Services"). This policy specifically relates to Untangled and any associated game services, including logging in via PlayFab, interactions within the game, the use of third-party features like the LIV Creator Kit (LCK), and optional gameplay analytics via Unity Gaming Services.
By using the Game and the Services, you agree to the collection and use of your information as outlined in this Privacy Policy.
Information We Collect
- Meta Username: Collected to identify and authenticate users, personalize your experience, and link you to your account.
- IP Address: Collected via PlayFab for authentication and logging, used to ensure secure and reliable access to the Game.
- Hardware ID: Collected during PlayFab login to tie gameplay data to your specific device, improving security and performance.
- LIV Creator Kit (LCK) Data: If you use LCK features, information such as app and device metadata, usage trends, and diagnostic logs may be collected. This may include VR headset model, game version, general location (e.g., city), crash reports, and developer name.
- Gameplay Stats (optional, with your consent): On some headsets we ask permission to collect anonymous gameplay statistics. See the Gameplay Stats (Analytics) section below for full details.
How We Use Your Information
- User Authentication: To securely log you in using PlayFab.
- Game Functionality: To manage in-game progress, achievements, and core features.
- LCK Functionality: To enable recording and sharing features while analyzing diagnostic and trend data to enhance user experience.
- Security: To monitor for threats and protect your account from unauthorized access.
- Improvements and Analytics: To analyze trends and improve performance.
Gameplay Stats (Analytics)
When this applies. On about 1 in 5 headsets, the Game asks if you're happy to share gameplay stats. If you say no, or you're never asked, nothing in this section is collected from you.
What we collect if you say yes:
- What happens in the game: tutorial steps you start, finish or skip; your hero level and the skills you unlock; Web Coin, Skill Points and XP you earn and spend, and what on; items you buy (the item, never your payment details); the maps and rooms you join and how many players are in them; your comfort settings; how long and how often you play; your account status (new or returning, account age, ban notices); and errors such as failed logins.
- About your headset: model, software version, hardware details such as processor and memory, battery level, volume and language setting.
- A random analytics ID created on your headset. It isn't your Meta account or your Untangled account, and we don't link it to either.
- Your country, worked out from your IP address.
For analytics, we don't collect your Meta username or ID, your voice, camera data, or your movements in VR. Gameplay stats are never used for ads and never sold.
Why. To find where players get stuck, balance rewards and prices, and fix bugs. We look at totals and trends, not individual players.
Legal basis (UK and EU). Your consent, which you can withdraw at any time.
Who handles it. Unity Technologies (Unity Gaming Services) stores and processes the stats for us under a data processing agreement. The data is stored mainly in the EU and the US. Transfers out of the UK and EU are covered by the European Commission's Standard Contractual Clauses and the UK Addendum. Unity may also use the data in aggregated or de-identified form, which doesn't identify you, for its own research and to improve its services. See the Unity Privacy Policy for more.
How long we keep it. Detailed records are deleted automatically after 13 months. Summary figures (like daily player counts) and the basic profile for your analytics ID are kept until you ask us to delete them or we remove them.
Your choices and rights:
- Change your mind at any time in Settings > Player > Share gameplay stats. Turning it off stops collection straight away and asks Unity to delete what was already sent, which can take up to 30 days.
- Email us at riggedingame@gmail.com for a copy of your data, or to correct or delete it. It's free and you don't need to log in. Because the stats aren't linked to your account, include the analytics ID shown on that Settings page so we can find them.
- Complain to the ICO (ico.org.uk) in the UK, or to your local data protection authority in the EU. We'd appreciate the chance to sort it out first.
Children. Untangled is for ages 13 and up. If we learn that stats came from someone under 13, we delete them.
Sharing Your Information
- With Service Providers: Including PlayFab, LIV, and Unity (Unity Gaming Services, for optional gameplay analytics as described above), to manage authentication, data storage, and core functionality. These providers are contractually obligated to protect your data.
- Legal Requirements: If required by law or necessary to protect our rights, enforce terms, or prevent fraud.
LIV Creator Kit (LCK) Privacy Practices
- Data Collection: LCK may collect user-generated content (recordings that include your image or voice if shared), VR headset model, game version, developer name, general city location, crash logs, and device identifiers not tied to your real identity.
- Data Usage: To improve functionality, support user feedback, monitor issues, and prevent abuse or violations.
- Data Sharing: With affiliates, service providers, or legal authorities as required. Anonymized, aggregated data may be shared with developers and partners.
- Security: Administrative, technical, and physical safeguards are in place to protect your data.
- User Rights: Contact LIV at privacy@liv.tv to exercise your data rights or report concerns.
Data Retention and Deletion Rights
We retain your personal information only as long as necessary to provide the Services or as required by law. Specifically:
- Meta Username, IP Address, and Hardware ID are deleted within 120 days of:
- A deletion request;
- Your account being deleted or becoming inactive;
- The data no longer being necessary to provide the Game or related Services;
- Legal obligation or platform request (e.g., Meta).
- LCK-related data is retained per LIV's internal policies and deleted or anonymized when no longer necessary.
- Gameplay stats are retained as described in the Gameplay Stats (Analytics) section above.
We do not retain personal data longer than necessary to provide the requested services. If data is no longer needed for this purpose, we will delete or anonymize it accordingly.
To request deletion of your personal data, please contact us at riggedingame@gmail.com. We will coordinate with our service providers, including PlayFab, LIV, and Unity, to fulfill your deletion request within the required timeframe.
Security
We implement reasonable safeguards to protect your personal data from unauthorized access, use, or disclosure. PlayFab, LIV, and Unity independently manage their own data security in accordance with their privacy practices:
Contact Us
Rigged Games
Email: riggedingame@gmail.com
Thank you for playing Untangled. Your privacy is important to us, and we are committed to safeguarding your information while delivering an engaging gaming experience.